Refund & Cancellation Policy

1. Overview

At Tale Twirlers, we want you to be completely satisfied with our storytelling services. This Refund & Cancellation Policy explains our policies regarding subscription cancellations, refunds, and related terms. Please read this policy carefully before subscribing to our services.

2. Subscription Types

Tale Twirlers offers various subscription plans:

• Monthly Subscriptions: Billed monthly with automatic renewal
• Annual Subscriptions: Billed yearly with automatic renewal
• Free Trial: Limited-time access to premium features (where applicable)

All subscriptions automatically renew unless cancelled before the next billing cycle.

3. Free Trial Policy

Trial Period

We may offer free trial periods for new subscribers. The length and terms of the trial will be clearly stated at the time of signup.

Trial Cancellation

You may cancel your trial at any time before the trial period ends to avoid being charged. If you don’t cancel before the trial expires, you will be automatically charged for the subscription plan you selected.

Trial Limitations

Free trials are typically limited to one per customer and may require a valid payment method for verification purposes.

4. Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

• Your account settings on our website
• Contacting our customer support team at hello@taletwirlers.com
• Following the cancellation instructions in your subscription confirmation email

When Cancellation Takes Effect

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period
• You will continue to have access to premium features until the end of the paid period
• No further charges will be made to your payment method
• You will receive a confirmation email of your cancellation

Reactivation

You may reactivate your subscription at any time by logging into your account and selecting a new subscription plan.

5. Refund Policy

General Refund Terms

Due to the digital nature of our services, all sales are generally final. However, we may offer refunds in the following circumstances:

Eligible Refund Scenarios

• Technical Issues: If you experience significant technical problems that prevent you from using our service, and we cannot resolve them within a reasonable timeframe
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same subscription
• Unauthorized Charges: If charges were made without your authorization
• Service Unavailability: If our service is unavailable for an extended period due to circumstances within our control

Refund Request Process

To request a refund:

1. Contact our customer support team at hello@taletwirlers.com
2. Provide your account information and reason for the refund request
3. Include any relevant documentation or evidence
4. Allow up to 5-7 business days for review and response

Refund Processing

Approved refunds will be processed within 5-10 business days and credited back to your original payment method. The exact timing may depend on your bank or payment provider.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after subscribing
• Failure to use the service during your subscription period
• Dissatisfaction with content that was accessible during a free trial
• Account termination due to violation of our Terms of Service
• Partial subscription periods (we do not provide pro-rated refunds)
• Third-party payment processing fees

7. Annual Subscription Refunds

For annual subscriptions, refund requests will be evaluated on a case-by-case basis. Generally, refunds for annual subscriptions may be considered within the first 30 days of purchase, subject to the eligible refund scenarios listed above.

8. Payment Method Changes

You can update your payment method at any time through your account settings. If a payment fails, we will attempt to process it again. If payment continues to fail, your subscription may be suspended or cancelled.

9. Price Changes

We reserve the right to modify our subscription prices. Existing subscribers will be notified at least 30 days before any price changes take effect. Price changes will apply to your next billing cycle after the notice period.

10. Account Termination

We reserve the right to terminate accounts that violate our Terms of Service. In cases of account termination for policy violations, no refunds will be provided for remaining subscription periods.

11. Dispute Resolution

If you have a dispute regarding billing or refunds, please contact our customer support team first. We are committed to resolving issues fairly and promptly. If you are not satisfied with our resolution, you may have additional rights under applicable consumer protection laws.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Refund & Cancellation Policy or need assistance with your subscription, please contact us:

• Email: hello@taletwirlers.com
• Website: https://www.taletwirlers.com
• Response Time: We typically respond within 24-48 hours during business days

14. Consumer Rights

This policy does not affect any statutory rights you may have as a consumer under applicable law. Some jurisdictions do not allow certain limitations on refunds, so some of the above limitations may not apply to you.